Healthy IU Work + Life teams up with IUPUI's Office for Conflict Resolution and Dialogue Programs to bring this 4-part series on conflict resolution.
Listening with Our Eyes, Ears, and Heart–Friday, Oct. 29
This session will explore essential listening skills and practices for responding to conflict. We will discuss attentive listening skills, then take a deeper five to examine both the process and mindset for listening with true empathy. Listening at the heart level involves a commitment to being present with others as they share their concerns and emotions about a conflict situation and the ability to demonstrate an understanding from their point of view.
The Interpersonal Dynamics of Conflict: Understanding Conflict Modes–Friday, Nov. 5
This session will explore the five basic modes of behavior in which individuals engage when responding to conflict. Participants will reflect on the conflict modes in which they typically engage and whether these modes are most effective when responding to conflict. Participants will explore strategies and approaches for adopting different modes to improve effectiveness when addressing conflict and responding to the conflict mode behaviors of others.
Mediating Conflicts for Yourself–Friday, Nov. 12
This session will explore strategies, techniques, and skills for standing in the gap to address interpersonal conflicts to ensure both you and the other person feel fully heard. It will also cover skills and practices for confronting another person about a conflict situation without causing defensiveness – in yourself and the other person.
Mediating Interpersonal and Workplace Conflicts–Friday, Nov. 19
Participants will have the opportunity to learn introductory skills for mediating two-party interpersonal and workplace conflicts. We will overview five key stages for mediating conflict between individuals, including setting the stage, gathering information, framing issues, negotiating options, and nailing down the agreement.