because there are many parks people can choose from
public relations, patron experience, creating a safe space for everyone to enjoy
Parks are for people and we want them to have a good experience
our product is our parks
visitors are still "customers"
In some cases their tax dollars fund our jobs
customer service = visitor service
We want them to return to our park!
wheres the restroom
We have an event that ends in Fireworks. They call and ask, "What time are the fireworks?" We respond with "At Dark" and they ask "When is dark?" - Please help me find a positive spin on this for my staff :)
We also get that here at the Falls! very hard to stay posiive, especially when they end up getting cancelled because of weather, and patrons are upset with us.
we live by - we might have been asked 2000 times, but it is their first time asking.
Very true! Thank you
we need music.. the jeopardy theme
definitely need to include next time!
needed to be more prepared to get muddy. needed more resources to guide me through the park.
They wanted more information possibly and it just wasn't provided
Should have brought my boots.
either they didn't ask enough, or someone providing information possibly didn't look at what they *were'nt* asking
Wish they had programs
unaware of opportunities or what to expect while visiting
Needed some direction, or someone to check in a little, info posted on attractions, trails, etc, Maybe some park programs
monthly employee newsletter
We take our staff on a park tour on their first day
I take any interns or my seasonal employees to all the parks in our region and give them the basic interpretive walks for all of them
at least most the parks, our most common ones
We have typed up slips of paper with directions to the top few places that people ask. That way the employee can just rip off the sheet and give it to the visitor along with a smile and the visitor has the exact directions written down and it didn't take a long time for that interaction.
I also give my seasonal an informational binder that they can work through before they start
I created a notebook for the questions we couldn't answer and then other coworkers can answer those questions (if they know) or read up about odd questions
Keep info in vehicles, pipe alleys, lots of filled notebooks
I like the scavenger hunt idea! fun, and informational!
I encourage staff to hike all 40 miles of trails by the end of their season. If they do, they earn a hiking stick with park medallion. The hiking sticks are awarded at the end of season party.
excellent presentation! Thank you very much!
Thank you Nona!
Thank you so much! Great presentation!
Thank you Nona!