Logo

GLPTI- Informal Interactions With Visitors - Shared screen with speaker view
Nona Henderson
32:09
https://www.menti.com/qbrgaqd76y
Ric Edwards
33:23
because there are many parks people can choose from
Kelly Sieman
33:50
public relations, patron experience, creating a safe space for everyone to enjoy
Megan Bowman
33:52
Parks are for people and we want them to have a good experience
Kenna Duguay
34:01
our product is our parks
Melanie Yoder
34:07
visitors are still "customers"
Jeff Rechner
34:08
Admittance
Steve Caryl
34:18
Sustainability
Megan Bowman
34:30
In some cases their tax dollars fund our jobs
Amy Wilmot
34:31
customer service = visitor service
Julee Erskine
34:38
We want them to return to our park!
Nona Henderson
40:18
https://www.menti.com/qbrgaqd76y
Ric Edwards
40:36
wheres the restroom
Josh Wyant
40:45
Restrooms
Kelly Sieman
40:48
restrooms
Mickey Boyle
40:51
Restrooms
Jackie Blanc
40:55
restrooms
Steve Caryl
40:56
restrooms
Megan Bowman
48:16
We have an event that ends in Fireworks. They call and ask, "What time are the fireworks?" We respond with "At Dark" and they ask "When is dark?" - Please help me find a positive spin on this for my staff :)
Kelly Sieman
49:33
We also get that here at the Falls! very hard to stay posiive, especially when they end up getting cancelled because of weather, and patrons are upset with us.
Kelly Sieman
50:50
we live by - we might have been asked 2000 times, but it is their first time asking.
Megan Bowman
51:31
Very true! Thank you
Ric Edwards
55:40
we need music.. the jeopardy theme
Nona Henderson
55:53
definitely need to include next time!
Mickey Boyle
56:02
needed to be more prepared to get muddy. needed more resources to guide me through the park.
Kelly Sieman
56:30
They wanted more information possibly and it just wasn't provided
Laurie Cooper
56:32
Should have brought my boots.
Kelly Sieman
56:57
either they didn't ask enough, or someone providing information possibly didn't look at what they *were'nt* asking
Laurie Cooper
57:01
Wish they had programs
Sarah Muller
57:57
unaware of opportunities or what to expect while visiting
Anne Riordan
58:00
Needed some direction, or someone to check in a little, info posted on attractions, trails, etc, Maybe some park programs
Julee Erskine
01:04:27
monthly employee newsletter
Nina Burlingame
01:04:30
We take our staff on a park tour on their first day
Kelly Sieman
01:04:39
I take any interns or my seasonal employees to all the parks in our region and give them the basic interpretive walks for all of them
Kelly Sieman
01:05:03
at least most the parks, our most common ones
Amy Wilmot
01:05:12
We have typed up slips of paper with directions to the top few places that people ask. That way the employee can just rip off the sheet and give it to the visitor along with a smile and the visitor has the exact directions written down and it didn't take a long time for that interaction.
Nina Burlingame
01:05:25
I also give my seasonal an informational binder that they can work through before they start
Julia Allshouse
01:05:33
I created a notebook for the questions we couldn't answer and then other coworkers can answer those questions (if they know) or read up about odd questions
SmithJ43
01:05:52
Keep info in vehicles, pipe alleys, lots of filled notebooks
Kelly Sieman
01:06:14
I like the scavenger hunt idea! fun, and informational!
Dawn Ryan
01:07:43
I encourage staff to hike all 40 miles of trails by the end of their season. If they do, they earn a hiking stick with park medallion. The hiking sticks are awarded at the end of season party.
Kelly Sieman
01:12:24
excellent presentation! Thank you very much!
Julee Erskine
01:12:28
Thank you!
Jeff Rechner
01:12:28
Thank you
Laura Maloney
01:12:30
Thank you Nona!
Megan Bowman
01:12:32
Thank you!
Amy Wilmot
01:12:34
Thank you so much! Great presentation!
Nicholas Martin
01:12:35
Thank you!
Sarah Muller
01:12:36
Thank you Nona!
Steve Caryl
01:12:41
thanks
Danielle Joerger
01:12:46
thank you
Mark Young
01:12:50
Thanks Nona
Bonnie Friend
01:13:00
Thankyou!!!